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Managing for Performance



Managing for Performance


Directors and senior managers interested in the challenges facing managers as we move into what Peter Drucker calls "the world of the knowledge worker" and in managing people of different nationalities in different countries.


  • A workshop on the changing nature of "work" and how different countries and different industries are in different stages of development

  • An explanation of the different management styles and techniques associated with the different stages of "work" development

  • An understanding of the consequences of failing to apply the appropriate style

  • A workshop combining presentation by the trainer and group discussion


Participation in this course will provide you with:

  • An understanding of your own preferred management style, as well as other possible styles

  • An understanding of importance of using the appropriate style in different circumstances

  • Recognition of the different types of "worker" and how to manage them

  • How to adapt the key Performance Management techniques to suit varying situations

  • Knowledge of how to establish and set performance enhancing goals and to monitor performance and provide feedback

  • Knowledge of how to help others adapt to the changing environment


  • The changing world of "Work"

    • The historical development of work from unskilled labouring through craft and technical work to knowledge work

    • The implications of these changes in terms of productivity

  • Managing through leadership

    • What is leadership and what is management?

    • The role of the manager and the leader and what constitutes best practice in each case

  • Personal management style

    • Leadership focus

    • Preferred styles

    • Conflict handling

    • Power perception

  • Performance management

    • The techniques and skills of performance management: planning , goal setting, motivation, feedback and performance reviews)

    • How to apply these techniques and to adapt them to suit different situations


This course forms a part of the three day "Directing People" module. The other units in the module (each of which can be taken separately if so desired) are:

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